Frequently Asked Questions

Q:  How far will my electric bike go?

​A:  Our e-bikes have a range of about 30 miles.

​Q:  How fast will my e-bike go?

​A:  Between 15 -20 mph.

Q:  Can I ride on the beach?

​A:  Yes! However, we ask our guests to refrain from any contact with salt water due to its corrosive nature.  Any indication of salt water interaction will result in forfeiture of your security deposit.  Check with Uzip  first about tide information for beach riding.

​Q:  Do I need a reservation ?

A:  A reservation is not needed, but recommended.  A major credit card is required for reservations and for use as a security deposit.

Q:  What are the rental requirements ?

A:  All riders must be at least 16 years of age and must have a parent or legal guardian sign the waiver.  Min. height 5'2". Max. weight 240 lbs. All riders must be physically able to ride a bike.

Q:  What is your cancellation policy?

​A:  If you need to cancel, please do so 24 hours prior to your rental start time. Any cancellations within 24 hours will be subject to the full rental charge.

Q:  What if it rains?

A:  We offer the opportunity to reschedule if you cancel prior to your rental due to weather.  If you get caught in the rain, the e-bike handles like a standard bike.

​Q: What if my bike gets a flat tire?

A:  All bikes are equipped with a can of fix a flat, designed specifically for bikes.

Q:  What should I wear?

A:  Dress for comfort. We highly recommend wearing close toed footwear.

​Q:  How do I know how much battery power I have?

A:  There is a battery life gauge located on the battery (green, yellow, red) to indicate current power.

Q:  Do you deliver e- bikes?

A:  Yes, we offer a delivery service .